Projects Enquiry
Refund Policy
Our Refund Policy details the conditions, eligibility, process, and time frame for refund requests.
Purpose
Outline the key policies for return, refunds and terms of Service.
Importance
Ensuring customer Satisfaction and Legal Compliance.
Scope
Applies to all purchases made through (S.S.Lootah) Online store
Eligibility
- Item must be unused and in original condition.
- Must be in original packaging.
Time Frame
Returns accepted within 7 days of Purchase ( As per UAE law)
Proof of Purchase
Required for returns
Process
- Inspection upon receipt.
- Notification of approval or Rejection.
Refund Method
Original Payment Method
Processing time
Depend on Card issuer’s policies.
Costs
Customer responsible for return shipping cost
Non-refundable Shipping costs
Original Shipping costs are not refundable.
Defective/Damaged Items
Company covers shipping for exchanges.
Custom Orders
Not Eligible for return.
Sale Item
Non-Refundable
Contact us On :
- Automated Chat Bot on our Website
- Land Number
- Hotline Number